Exchange and Return Policy
Our exchange and return policy adhere to the CDC (Consumer Defense Code) regulations.
Customers purchasing from our online store have up to 7 (seven) days after receiving the product to initiate a withdrawal from the purchase without any additional cost. In this case, the customer can request a refund of the purchase price, minus the shipping fee, or opt for store credit equivalent to the product value for a new purchase.
For both exchanges and returns, you must fill out the "Return" form and request the start of the procedure.
Returns must be made within 7 days of receiving the product. Returns outside of this period or if the product has been used, damaged, or is not in its original packaging, may not be accepted, and your purchase will be returned to you. Product returns will only be accepted if they still have the original tag, show no signs of use or stains, and are in accordance with the exchange or return conditions.
To exchange a product, you must return it, request a credit refund, and make a new purchase under the same original conditions at no additional cost. Refunds for returns will only be possible if they are made in accordance with our return policy.
We aim to offer you the best service without causing inconvenience. Therefore, if the product is out of stock, it will be replaced with another of equivalent value of your choice, or you will be refunded (if the exchange is requested within the legal timeframe).
Personalized Items:
It is not possible to exchange or cancel any personalized product that is not defective due to the customization of the product. If your personalized item is defective in the product or customization, please follow the exchange and return procedure.
Exchange and Return Conditions:
The product to be returned must be unused, in its original packaging with all manuals and accessories, accompanied by the purchase invoice. All returned products undergo analysis by our team upon arrival at our office, which may take up to ten business days. The desired product for exchange and/or the refund of the paid amount will only be released after approval by our team. If any discrepancy or violation of the product is identified, we will not accept the return and will return the product to the sender without prior communication.
Procedure for Returns:
Product returns will be made by posting them through the Post Office. You will receive instructions via email for posting the product. The product must be properly packaged according to Post Office rules. The procedure is simple and speeds up the exchange process. Please note that the purchase of the new item or the refund of the paid amount, if applicable, will be processed after the product is returned to our office.
Refer to the authorized Post Office agencies here: http://www.correios.com.br/servicos/agencias
Refund of Amounts:
The refund of amounts paid by the customer will be made in the same manner chosen during the initial purchase process, minus the shipping fee.
Credit Card:
For purchases made with a credit card, the full or partial refund will be made through a credit card reversal within 2 billing cycles after the return request.
Bank Slip:
Refunds for purchases made through bank slips will be made by reimbursement to the account of the purchaser within 10 business days after cancellation. Third-party accounts will not be accepted.
Important:
Refunds will only be processed after the receipt and analysis of the condition(s) of the product(s) in our office and in accordance with the exchange or return conditions. The product must not show any signs of use.
Learn more about the Consumer Defense Code: http://www.planalto.gov.br/ccivil_03/Leis/L8078compilado.htm